Frequently asked questions

A few days ahead is ideal, especially for Friday and Saturday evenings. Same-week and even last-minute bookings are often possible — just send a request and we’ll let you know quickly.

Yes. Every sitter passes a police background check including vulnerable-sector screening, holds current first-aid and infant/child CPR certification, and completes an in-person interview plus reference checks.

Absolutely — most families do. Just name your favourite sitter when you book and we’ll do our best to match you. If they’re unavailable, we’ll suggest someone with a similar style.

From newborns to 12-year-olds. Tell us your children’s ages when you book so we can match a sitter with the right experience — our infant specialist loves the tiny years, while our outdoor crew is perfect for older kids.

Your sitter arrives a few minutes early to meet the kids, walk through your routine sheet, and learn the house rules. You’ll get an arrival text and photo updates during the evening.

Life happens. Cancel or reschedule free of charge up to 24 hours before your sit. Inside 24 hours, a small late-cancellation fee may apply.

Only if you ask them to and confirm it in writing when you book. School pick-ups are part of our after-school service; otherwise, sitters stay home with the kids unless agreed in advance.

Families across Windsor–Essex, including Windsor, Amherstburg, LaSalle, Tecumseh, Lakeshore, and Kingsville. If you’re nearby and unsure, just ask.